If you need more assistance disabling one of the products listed above, please contact the manufacturer's technical support.
Where should I save the download file?
You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.
What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.
What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.
If you have more questions or need help with your download, please contact Microsoft Online ESD Support using the information below.
Click here to contact customer service.
For assistance with the installation, use, or uninstallation of your Office 2011 for Mac software, please refer to Office 2011 for Mac online support page. Phone support is also available at http://support.microsoft.com/common/international.aspx.
The Begin Download button is located in the following locations:
If you purchased EDS but are still unable to download, make sure the order is not more than three (3) years old. EDS downloads are limited to three (3) years after the initial product purchase.
To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.
If you want to purchase a BackUp DVD for the downloaded products in a completed order, you must look up your order and complete an additional purchase.
Digital River Guarantees:
So, you can rest assured when shopping with us because the Digital River Secure & Virus Free Guarantee provides the ultimate in shopping protection and peace of mind!
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank holds you liable for any of this $50.00, Digital River will cover your entire liability, up to the full $50.00. Digital River will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures.
In the unlikely event your software downloaded from a Digital River network member contains a virus, Digital River agrees to either replace the affected software or refund the purchase price plus any shipping costs associated with the affected software. Digital River's liability is limited to the replacement or refund of only the virus-infected software downloaded from a Digital River network member. Digital River will cover this liability only if the virus resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. Digital River does not assume liability for any costs associated with repairing or replacing any computer components, hardware, additional software, computer files, or any other costs associated with repairing, replacing, or removing virus-infected files from your computer.
Because we accept sensitive information from shoppers (name, mailing address, credit card number, and so on) Digital River uses VeriSign® Secure Socket Layer (SSL) technology to protect personal shopper information. This logic encrypts data being sent and received using high-level encryption technology. This technology assigns undetectable codes to data transmissions that only our server and shoppers can validate. This ensures that no external party can view the data.
If you are using Safari® 3.1.2 or higher, on the Edit menu, click Preferences. Then click the Security menu option. At the Accept Cookies section, select the radial button for Always. Then click the Close button in the upper right hand corner of the window.
For Order and Product Key issues: Microsoft will address technical issues with a bad product key, and download problems. Please click here to contact Microsoft Online ESD Support.
For the Trial Edition: Technical support during 30-day trial period is available online and from other Office for Mac users. Please visit this link to learn more.